Shipping policy

Shipping Policy

1. Delivery Methods We offer the following shipping options within South Africa:

• Pudo (Locker to Locker & Door Delivery)

• The Courier Guy (Door-to-Door Delivery)

• PostNet (Counter-to-Counter Delivery)

2. Shipping Times

• Orders are typically processed within 2-3 business days.

• Estimated delivery times are:

  • Pudo: 2-4 business days

  • The Courier Guy: 1-3 business days

  • PostNet: 2-5 business days

• Rural or outlying areas may take longer.

3. Shipping Fees

• Shipping costs depend on the selected delivery method and will be calculated at checkout.

• Free shipping promotions may apply from time to time.

4. Order Tracking

• Tracking numbers will be provided once your order has been shipped.

• You can track your order on the respective courier’s website:

  • Pudo: https://customer.pudo.co.za/track

  • The Courier Guy: https://portal.thecourierguy.co.za/track

  • PostNet: https://www.postnet.co.za/tracker

5. Delivery Issues

• If your order has not arrived within the estimated timeframe, please contact us.

• We are not responsible for delays caused by unforeseen circumstances, such as strikes, adverse weather, or courier service disruptions.

6. Damaged or Missing Items

• If your package arrives damaged, please take clear photos and contact us immediately.

• If an item is missing from your order, notify us within 48 hours of receiving the package.