Refund policy

Return and Refund Policy

1. Overview At Punte Poeier Primer, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. This Return and Refund Policy outlines your rights and obligations regarding returns, refunds, and exchanges in accordance with South African consumer protection laws.

2. Returns

  • You may return an item within 7 days of receiving it, provided it is unused, in its original packaging, and in the same condition as when you received it.
  • To initiate a return, please contact us at info@ppprsa.co.za with your proof of purchase and reason for return..

3. Refunds

  • Once we receive and inspect your returned item, we will notify you of the status of your refund.
  • If your return is approved, we will process a refund to your original payment method within 7-14 business days.
  • Shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the item is defective or incorrect.

4. Exchanges

  • We only replace items if they are defective or damaged.
  • If you need an exchange, send us an email at info@ppprsa.co.za and we will guide you through the process.

5. Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then, contact your bank or payment provider, as processing times may vary.
  • If you have done all of this and still have not received your refund, please contact us at info@ppprsa.co.za.

6. Consumer Protection Act Compliance This policy complies with the Consumer Protection Act, 2008 (CPA) of South Africa, ensuring that consumers have the right to fair refunds, returns, and exchanges.

7. Contact Information If you have any questions about our Return and Refund Policy, please contact us at: